Case: Digitizing Patient Admissions in Healthcare with Artificial Intelligence (AI)

How might we help care managers with the registration process of new patients?

Because they should focus fully on what matters most: providing the best possible care for every patient.
The Logo of Caritas
Team Caremates standing on stairsA screenshot of the prototype Caremates developed. There is a dashboard with patients and relevant categories listed.

CareMates is a beautiful example of a high-impact project in social care. DPS was approached by Caritas, Germany's largest welfare organization, with the question:

Wouldn't it be great if our care workers had more time to spend with patients?

Team CareMates took on this challenge and quickly identified the underlying problem:

The process for admitting new patients consumes a lot of time.

Onboarding a new patient into an outpatient or inpatient care facility requires approximately 5 hours per patient and up to 25 hours per week. A patient's data and health state must be captured and documented, care plans developed, charges estimated, and contracts signed.

In an already overworked and stressful healthcare setting, the administrative burden of patient registration places care managers at risk for mental health issues and sick days. The combination of an overwhelmed workforce, a time-consuming patient intake process, and predicted rising demand for healthcare services necessitates an effective solution.

The solution: By digitizing processes and leveraging Artificial Intelligence, CareMates automates, streamlines, and accelerates admittance.

Caregivers' time spent on superfluous administrative tasks is decreased by more than 80%. They can now devote this time to patients rather than making phone calls or filling out paperwork.

After the first call, the relatives of a new patient receive a user-friendly questionnaire that digitally captures the patient's health data; no manual input is required. From there, care managers can monitor the status of each patient during the onboarding process using the CareMates web app dashboard.

Based on the questionnaire responses, an algorithm generates a health summary for each patient that includes all of their demands and risks. The technology uses artificial intelligence to produce tailored care plans, assess costs, and construct contracts.

The health status can be regularly updated throughout the treatment process, and care plans can be tailored to the patient's specific health needs.

CareMates not only make care more personalized, but also more human, because caregivers have more time with their patients.

Dylan, the PM from team Caremates, presenting results at the Final Product Review.
A portrait of Carmen Zeller

“It was interesting how fast the team understood the problem, and how fast they transformed the problem into solutions.”

Carmen Zeller

Manager Innovative Business Development in Social Work, Caritas

Discover the CareMates solution

Learnings & Benefit

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Efficiency through AI: Utilizing artificial intelligence in healthcare can significantly streamline administrative tasks and improve the efficiency of care.

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Dynamic Care is Essential: The ability to adjust care plans in real-time in response to changes in patients' health conditions is critical to providing personalized, high-quality care.

User-Friendly Interface: An intuitive and easy-to-navigate user interface enables healthcare providers to monitor the care trajectory of each patient more effectively.

What happens

CareMates was such a huge success that the team decided to continue with the project even after their time at DPS.

Helping the public sector means helping society

We at DPS love a great challenge - and unite intelligent minds from all over the world and excellent methodologies to solve them. The higher the impact for society the better - we encourage you to approach us with a case you might find suitable or simply have a chat to see how we might help your organisation.

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